Meet Our Administrative Team

The dedicated professionals who ensure exceptional patient experiences and seamless operations at Med-Care Providers.

Our Administrative Leadership & Support Team

Behind every successful healthcare practice is an exceptional administrative team. Meet the professionals who make it all possible.

Osmel Villarreal, MS, MBA

Administrator and Director of Operations

MS, MBA - Healthcare Administration Professional

Specialty: Operations Management, Strategic Planning, Team LeadershipLanguages: English, SpanishExperience: 15+ years
Osmel Villarreal, MS, MBA

About Osmel

As the visionary Administrator and Director of Operations at Med-Care Providers, Osmel Villarreal brings a dynamic blend of healthcare knowledge, business strategy, and leadership excellence to the organization. With advanced degrees in both science and business administration, Osmel has successfully led transformative initiatives that have redefined the culture and operational efficiency of the practice. Under his leadership, Med-Care Providers has implemented a fully restructured team—focused on collaboration, accountability, and compassionate care. Osmel has cultivated a work environment that feels more like family, fostering strong relationships among staff and with patients alike. This renewed culture has translated into streamlined operations, enhanced patient satisfaction, and stronger team performance. Driven by a deep passion for healthcare access and innovation, Osmel continues to guide Med-Care Providers toward sustainable growth, operational excellence, and meaningful community impact.

Areas of Expertise

Healthcare Operations Management
Strategic Planning & Implementation
Team Leadership & Development
Process Improvement
Quality Assurance
Patient Experience Enhancement

Philosophy

"When you combine a great team with the right values, results follow. We've built something special here—rooted in integrity, care, and family."

💼 "When you combine a great team with the right values, results follow. We've built something special here—rooted in integrity, care, and family." – Osmel Villarreal

Marlen Chavez

Office Manager

Healthcare Administration Professional

Specialty: Practice Management, Patient Coordination, Administrative OperationsLanguages: English, SpanishExperience: 10+ years

About Marlen

Marlen Chavez serves as our dedicated Office Manager, ensuring smooth daily operations and exceptional patient experiences. With extensive experience in healthcare administration, she coordinates patient care, manages scheduling, and oversees the administrative aspects of our practice. Her bilingual capabilities and patient-focused approach make her an invaluable member of our team. Marlen works closely with our Administrator to maintain the high standards of service that Med-Care Providers is known for.

Areas of Expertise

Practice Management
Patient Coordination
Appointment Scheduling
Insurance Verification
Administrative Operations
Bilingual Patient Services

Philosophy

"Exceptional patient care begins with seamless administrative support and compassionate patient coordination."

Daliana Pacheco

Medical Assistant

Certified Medical Assistant

Specialty: Clinical Support, Patient Care, Medical ProceduresLanguages: English, SpanishExperience: 6+ years

About Daliana

Daliana Pacheco is our skilled Medical Assistant who provides essential clinical support to our healthcare providers and ensures patients receive attentive care throughout their visits. She assists with medical procedures, patient preparation, and clinical documentation while maintaining the highest standards of patient safety and comfort. Daliana is an integral part of our patient care team, working collaboratively to ensure every patient feels welcomed and well-cared for.

Areas of Expertise

Clinical Support Services
Patient Care Assistance
Medical Procedure Support
Vital Signs & Measurements
Patient Preparation
Clinical Documentation

Philosophy

"Quality healthcare depends on attention to detail, compassionate patient interaction, and seamless clinical support."

Our Team Culture

Under Osmel's leadership, we've created a work environment that feels like family, fostering collaboration, accountability, and compassionate care.

Family Environment

We've cultivated a workplace that feels like family, with strong relationships among staff and patients.

Collaboration

Our restructured team focuses on working together to achieve common goals and exceptional outcomes.

Accountability

We hold ourselves to the highest standards of performance and patient care excellence.

Compassionate Care

Everything we do is rooted in genuine care and compassion for our patients and each other.

The Results Speak for Themselves

Our renewed culture and operational excellence have translated into measurable improvements across all aspects of our practice.

Streamlined Operations

Improved efficiency and workflow optimization across all departments.

Enhanced Patient Satisfaction

Higher patient satisfaction scores and improved patient experience ratings.

Stronger Team Performance

Improved team cohesion, productivity, and overall job satisfaction.

Meet Our Medical Providers

Our administrative team works hand-in-hand with our exceptional medical providers to deliver comprehensive, compassionate healthcare.

Experience Our Exceptional Service

Ready to experience the difference that exceptional administrative support makes? Contact us today to schedule your appointment.