Question 1

What insurance plans do you accept?

Accepted Answer

We accept most major insurance plans including Medicaid, Medicare, Molina Healthcare, Anthem, Aetna, Cigna, and most PPO plans. Please contact our office at (702) 723-0303 to verify your specific coverage.

Question 2

Do you offer telehealth appointments?

Accepted Answer

Yes, we offer telehealth consultations for many services including primary care, mental health, and follow-up appointments. Telehealth is available during regular business hours and for after-hours urgent care.

Question 3

What are your office hours?

Accepted Answer

Our office is open Monday through Friday from 8:00 AM to 5:00 PM, and Saturday from 9:00 AM to 2:00 PM. We are closed on Sundays.

Question 4

Do you provide home visits?

Accepted Answer

Yes, we offer home visits for homebound patients with medically necessary conditions. Home visits are covered by most insurance plans for qualifying patients.

Question 5

How do I schedule an appointment?

Accepted Answer

You can schedule an appointment by calling (702) 723-0303, using our online booking system at medcareproviders.com/schedule-appointment, or through our patient portal. We offer same-day appointments for urgent care needs.

Question 6

What should I bring to my first appointment?

Accepted Answer

Please bring a valid ID, insurance card, list of current medications, medical history, and any relevant medical records from previous providers. New patient forms can be completed online before your visit.

Question 7

Do you speak Spanish?

Accepted Answer

Yes, we are a bilingual practice. Our staff speaks both English and Spanish to better serve our diverse community in Las Vegas.

Question 8

What is your cancellation policy?

Accepted Answer

We require 24-hour notice for appointment cancellations. Late cancellations or no-shows may result in a fee. Please call as soon as possible if you need to reschedule.

Question 9

How can I access my medical records?

Accepted Answer

You can access your medical records, test results, and appointment history through our secure patient portal. Contact our office for help setting up your portal account.

Question 10

Do you offer mental health services?

Accepted Answer

Yes, we provide comprehensive mental health services including counseling, therapy, and psychiatric care. Our mental health professionals treat anxiety, depression, PTSD, ADHD, and other mental health conditions.

Question 11

Where is Med-Care Providers located?

Accepted Answer

We are located at 2121 E Flamingo Rd, Suite 218, Las Vegas, NV 89119. We serve patients throughout Las Vegas, Henderson, North Las Vegas, and surrounding Southern Nevada communities.

Question 12

Are you accepting new patients?

Accepted Answer

Yes! Med-Care Providers is currently accepting new patients. Call us at (702) 723-0303 or book online at medcareproviders.com/schedule-appointment to get started.

Frequently Asked Questions